Frequently Asked Questions

Add your Own Mark!

You can add your company’s logo and contact details to your orders.

To do this, log onto My LEP and go to Update Your Details.

From the Contact section, click on the Choose File button and browse to and select your image (containing your logo and any address details) and then click Apply.

Then, when finalising the delivery details for your order, tick the “attach logo label to this order” box and add your reference details in the reference box.

LEP will then print a customised label at the time of dispatch and apply your label to all of the job cartons within that order at no extra cost.

Tips to look your best:

  • Actual label size is 73mm high by 101mm wide
  • Print area is 58mm high by 97mm wide (i.e. with a 2mm unprinted plain white border)
  • The label has two print areas, one at the top for your image and a small text section at the bottom for your reference details
  • IMAGE SECTION:
    • Approx 58mm high by 97mm wide
    • Image file size optimized to no greater than 130kb
  • TEXT SECTION:
    • Approx 10mm high by 97mm wide
    • Maximum # of characters 20, printed in black text

What is an Order?

An Order is an authorisation to LEP Colour Printers to print the items contained within the Order. Think of an Order as a holding container or a shopping cart.

What is a Job?

A Job is an item of printing within your order.

You can add a single print Job to an Order or you can add a number of print Jobs to an Order.

  • An Order will be shipped to a single delivery address.
  • All the Jobs on the Order will be contained within a single Invoice
  • An Order will have a single Freight Cost for all Jobs within the Order.

TIP: Because of the way freight is calculated, you may gain some freight efficiencies by adding more than one Job to an Order as opposed to placing those Jobs on different Orders.

Orders Requiring Approval

“Requires Approval” means that you need to approve changes to one or more jobs within an order before the order can proceed. The most common reason an order requires approval is when a price is not automatically available from the system, and so a price has been applied for you.

To find orders that require your approval, go to your Orders tab and select only the “Incomplete Orders” tick box and click on the Search button. This will give you a list of all the incomplete orders – look for the status “Requires Approval”

To approve these orders, click on the View Order link, and scroll down to the job section. If you are happy with the price and all other aspects of the job, press the Approve link.

To view full job details click on View Job to go into the job screen from which you can scroll down to click Approve Price & Save Job. This will return you to the Order screen. You’ll notice the status of the job has changed from Requires Approval to Not Submitted, Once you have approved all jobs on the order you can press the Submit Order button.

Add Extra Information

Select the “Add Extra Information” when you cannot complete all the job/product specifications from the selection menus on the job form.

For example, you may need to let us know about the position of score lines, instructions on fold direction or if you require the order be delivererd by a specific date.

When you “add extra information” an additional service and charge may be required,

Artwork File Specifications

LEP accepts PDF files, version 1.4 or higher.

We recommend 300dpi for all images and 800dpi for all text as an image. Please ensure:

  • Artwork is correctly sized with the required bleed as per LEP’s Artwork Guides and Templates
  • All colours are CMYK or Greyscale (no RGB or Spot Colours)
  • All fonts are embedded or converted to curves
  • All transparency effects have been flattened
  • There are no low resolution images.

More information can be found in the Artwork & Templates page.

Require a Proof before printing the job?

A hard copy proof can be arranged for Brochures, Flyers and Magazines but are not available for Business Card or Postcard products.

Requests for a proof must be made prior to submitting an order either by including it in a quote request or by adding it to the Extra Information box before submitting an order.

Priority Service

LEP understands you have deadlines to meet, and whenever reasonable practical we will endeavour to meet your deadlines.

If you need an order delivered by a specific date, or need a super-quick turnaround time, talk to our Customer Service team about the LEP ‘Priority Service’.

Depending on your ‘required by’ date, we may be able to provide you with a Priority Service at no extra charge.

However, if you need a super quick turnaround time we may need to reschedule production runs which could result in additonal labour and overtime cost in order to meet your deadline. As a result, a Priority Service request may incur a fee. This is calculated as the greater of $25 or 10% of the price of the job (excluding freight and GST) and will be discussed with you before the turnaround time is agreed.

Turnaround Time:

Need something super fast?

Ideally, choose a Digital print option which can be printed, packed and dispatched within 24 hours.

If you can’t choose a Digital print option, and you simply must have one of our Offset printed product options, then we recommend you select one of the following product and stock options:

Product Stock Option  Print Type Colour Options Celloglazing
Business Cards 400gsm Offset One or both sides Gloss Front Only
400gsm Offset One or both sides Matt both sides
DLs, Brochures & Flyers 250gsm Gloss Art Offset One or both sides None
150gsm Gloss Art Offset One or both sides None
Letterhead / With Comps 100gsm Bond Offset One side printed Not applicable
90gsm Bond Offset One side printed Not applicable

Eligibility Criteria

Eligibility for the LEP Everyday Rewards program is determined by the following criteria:

  • Rolling 3 month AVERAGE of total invoiced sales value (excluding GST and freight).
  • Credit accounts status maintained within 30 day terms.
  • Customers will receive a Letter of Offer from LEP to be involved in the program.
  • LEP reserves the right to exclude some customers from the program.

 

The Rewards

Your LEP Rewards will be supplied in the form of a promotional code that will be automatically applied to each job / order submitted (excluding jobs for non-standard products where we’ve given a special price which will already include the discount). The appropriate “LEP Rewards Code” can only be used based on the following:

  • The relevant Reward promotional code will only be awarded when customer account has a “current” status i.e. within 30 Day Terms,
  • Reward promotional codes are valid for that calendar month from the date of offer only,
  • Only 1 (one) promotional code can be applied per order i.e. they can’t be used in conjunction with any other promotional offer,
  • LEP promotional codes are not redeemable for cash,
  • LEP promotional codes are not transferable i.e. they can’t be used by any other business entity, regardless of the relationship with the other business entity.

The LEP Everyday Rewards program is available for the financial year 1st July 2016 to end June 2017.

 

 

Need more information? Contact us: 1800 537 774

What is the LEP Rewards program?
LEP Everyday Rewards is a program designed to reward all customers who shop with LEP. The more you purchase with LEP the bigger the reward. You can earn up to 20% discount, on our already low everyday prices.

How do I get involved?
All you need to do is purchase as much as you can through LEP and we’ll let you know if you’re on track to receive a reward.

How do I get a reward?
When your business’s average spend with LEP for three months falls within a Reward category, you will be contacted and sent a reward offer with all the details about the Rewards program, providing you meet the eligibility criteria.

What is the Eligibility Criteria?
Eligibility for the LEP Everyday Rewards program is determined by the following criteria:

  • Rolling 3 month AVERAGE of total invoiced sales value (excluding GST and freight).
  • Credit accounts status must be maintained within 30 day terms.
  • Customers will receive a Letter of Offer from LEP to be involved in the program.
  • LEP reserves the right to exclude some customers from the program.

How do I claim a reward?
You don’t need to do anything. At the beginning of each month, providing you meet the program eligibility criteria, you will be notified of the discount category you’ve achieved for that month. The discount % achieved will then be automatically applied via a promotional code to all the jobs you subsequently upload and submit. The cost of your jobs will be automatically recalculated even if you make any changes to them, depending on the discount level achieved.

Whoops! I have a different discount offer I’d like to use instead!
Easy! Simply delete the code that has been automatically populated in the Promo Code box on the Order Details page, replace it with the code you’d prefer to use and click Apply. If you have any problems or need more help, contact Customer Service on
1800 537 774 or email lep@lepcolourprinters.com.au .

Why can’t I see the promo code box or discount in quoted/special price jobs you’ve uploaded for me?
In short, we have already added your promotional discount into the price of this job.

Whenever you ask us to quote for a job where the base product isn’t available in My LEP (i.e. you haven’t just asked us to add something to one of the thousands of standard products available online), we’ll give you our best-possible lowest everyday price. We’ll also factor in your discount automatically and then return a special price for this job. As a result, promo codes can’t be redeemed against these types of jobs.

How long are the LEP Rewards valid for?
Reward promotional codes are valid for orders submitted during that calendar month from the date of offer only.

For credit account holders, your account must be current at the time of earning the reward. The reward will only be valid from the date the account is made current and can be used for the rest of that calendar month only.

Can I use LEP Rewards with any other promotional offer?
Only 1 (one) promotional code can be applied per order so LEP Rewards can’t be claimed or used in conjunction with any other promotional offer using a promotional code.

Can I transfer my LEP Rewards?
LEP Rewards are not redeemable for cash nor are they transferable i.e. they can’t be used by any other business entity, regardless of your relationship with the other business entity.

 

 

Need more information? Contact us: 1800 537 774